Which of the following is not a step included in a typical ESI program?

Identifying potential customer feedback is not typically included as a step in an ESI (Enhancing Supplier Initiative) program. The focus of an ESI is primarily on optimizing the supplier's performance and improving collaboration between the supplier and the purchasing organization.

In standard ESI programs, planning the project timeline is crucial as it helps set expectations and deliverables. Engaging in supplier workshops ensures that both parties can communicate effectively, contributing to shared goals and mutual understanding. Conducting value engineering studies is also a key step, as it involves analyzing the function of products or services to reduce costs and improve value without compromising quality.

In contrast, while customer feedback is important for overall business strategy and product development, it is not a core element of the ESI program's focus on supplier relationships and performance enhancement.