What primary question is answered during the initial step of problem diagnosis?

The primary question addressed during the initial step of problem diagnosis is focused on understanding the current situation. This involves identifying and clarifying the issues at hand, which is crucial for effective problem-solving. By asking "What is going on?", stakeholders can gather important information about the existing conditions, which serves as a foundation for further analysis and decision-making.

This initial inquiry helps to ensure that everyone involved has a shared understanding of the challenges they face. Once the current state is accurately assessed, it becomes easier to delineate what needs to be improved and to set realistic goals for potential solutions. Recognizing the existing problems is essential before moving on to consider actions, timelines, or desired outcomes.