What is the first step in the Kepner-Tregoe Method for problem-solving?

The first step in the Kepner-Tregoe Method for problem-solving is to describe the problem in detail. This initial phase is crucial because it sets the foundation for the entire problem-solving process. By thoroughly detailing the problem, one can clarify the specific issues at hand, which helps to ensure that all stakeholders have a consistent understanding of the situation.

Describing the problem in detail involves gathering facts, defining the scope, and identifying symptoms. This comprehensive approach allows for a more structured analysis in subsequent steps, such as identifying potential causes and assessing impact. The clarity and accuracy achieved during this first step are essential for effective problem resolution, as it influences how the situation will be interpreted and addressed in later stages of the Kepner-Tregoe Method.