In the value chain model, what do secondary activities primarily relate to?

In the value chain model, secondary activities are essential for supporting the primary activities that directly contribute to the creation of goods and services. These secondary activities include infrastructure development, human resource management, technology development, and procurement.

Focusing on infrastructure and technology development, these activities lay the foundation for operational efficiency and innovation within the organization. Infrastructure encompasses the organizational structure, manage operations, and planning, while technology development involves research and development in product design or improving processes.

Although primary activities such as production, sales, and customer service are crucial for delivering value, they rely heavily on the support provided by these secondary activities. Therefore, effectively managing infrastructure and technology development can enhance the organization’s overall performance, create competitive advantage, and facilitate the execution of primary activities.