Generic benchmarking usually compares which of the following?

Generic benchmarking typically involves comparing different functions across different industries. This process allows organizations to gain insights into best practices and performance metrics that may not be limited by industry-specific constraints. By looking beyond their own sector, businesses can identify innovative approaches and strategies that have proven effective in areas unrelated to their specific field.

For instance, a manufacturing company might analyze processes used by a service organization to enhance efficiency or customer satisfaction. This cross-industry perspective can lead to unique adaptations and improvements that would not arise from a more limited comparison focused solely on the same industry. In essence, the strength of generic benchmarking lies in its ability to provide a broader view of performance and operational excellence, fostering creativity and adaptability.